I’m no sure who to deliver this concept to…This can be the only electronic mail I could discover. I felt that 85% of your agents Doing the job involving LGA and JFK between eight/9 and eight/10 had been extremely unfriendly. My spouse And that i were scheduled to fly from LGA to CMH 8/9 to the 6pm flight. As a consequence of weather conditions it absolutely was delayed and after sitting down within the Tarmac for more than two hrs was finally xld. Understandable. I'll say the flt staff was particularly accommodating, friendly and enjoyment. Even so once we waited in line we were being sooner or later handed new boarding passes with very little mentioned by The person putting on a vest Having said that “supervisorâ€â€¦he did say Here is the 1st and only possibility (8/ten at 815pm). We took it and stayed for the airport to check out about standby selections the subsequent early morning when gate agents returned. In the event the agents returned (we if program ended up awake 24 hrs at this stage) they amazed us by declaring that our alternate return was booked outside of JFK not LGA…wonderful of SOMEONE to tell us this crucial depth!
Very upset having a.A. purchaser relations. My wife went to Italy for that memorial of her mom and even though she was there she obtained bronchitis with ear an infection, subsequently the health practitioner advised her never to fly ahead of one particular week to apparent the an infection.
Your deficiency of response brought about me to cancel my vacation which I explained to everyone to at American.. Please explain to me what I do next..
Around the returning flight we checked in as well as the team greeted us and appeared extremely Skilled. Certainly right until we go to the counter. The young person was extremely inexperienced. The agent beside him spelled out that we place the incorrect ticket on amongst our 8 baggage. They two gentlemen couldn't get the job done it out and generally told us almost everything was Alright.
We ended up on AA 1517 from Miami to Roatan 02/thirteen/sixteen and 02/fourteen/sixteen & The flight was unable to land in Roatan and diverted to Belize. I am common enough with traveling to learn the Captain manufactured the right call plus the diversion was weather conditions relevant. On landing in Belize we had been knowledgeable with the Captain there was a warning light-weight on an motor that needed to be addressed, the section was accessible in Belize. The end result was a transparent mechanical delay. We deplaned and ended up told we might get food and drink. Right after greater than an hour we had not been fed along with a little bit afterwards we got a sandwich and bottled water then instructed we could board.
I believed there for being a coverage for overweight persons. I used to be up towards the window the whole journey.I paid for my seat but as it turned out I actually didn’t have just one. With all the Aged Piedmont however flying pondering American would do greater, unsatisfied all around.
I've to admit that I was selfishly pleased in order to e book my flight just before all your other consumers and the agent was able to eliminate the charges.
The crew associates have been probably the most non caring I have ever been on the flight with. It jogged my memory off my days within the lodge company after we experienced union and non union teams. I will never fly American once more I I really have to go west I will travel.
I'm sixty two a long time outdated, and was on the flight from Orange County, Ca read review to Jacksonville, NC. All went very well till I arrived at Charlotte,NC. Since I'd wheel chair guidance I was helped otherwise I feel I wouldn't are. After two flight have been cancelled on that evening I wasn’t definitely absolutely sure what I might do. But due to kindness of the employees they wheeled me to consumer service both of those situations, And eventually on acquiring the information that One more flight would not be scheduled until the morning of your 3rd they produced sure I'd a motel paid out for by american Airways which I a great deal appreciated. Being on your own was a little Terrifying, but I made it by, and managed to obtain back on the airport at five:30 the next early morning. And again this flight was cancelled likewise. At this time I organized to just go to a different metropolis. On finding on that flight there was a electrical fire inside the cabin of your plane, and right after currently being from the air for about 10 minutes it had been rotated and we have been taken off the plane in the hurry.
After we lastly obtained an e mail response from American Airways, the entire reaction time was somewhere around 1 hour. While we waited an hour, we did acquire multiple responses to our Original query:
A business associate And that i traveled back again from Punta Cana, DR on flight 1629 from a business excursion final Friday (2/five/sixteen) after which on to Dallas through flight 207. After arriving back into Dallas and retrieving our baggage, we seen a strong odor over the suitcases after which on the contents inside of, the offensive “musty†odor permeated every thing and on some products it’s Uncertain that the odor can be taken out.
The definition of buyer service at American Airways is not defined in almost any identified terms. It doesn't handle The client or imply any service in the least. My daughter, traveling solo, had the latest practical experience of ready in line at Heathrow so extensive to check in that she missed the checkin by 2 MINUTES although the aircraft was on the gate for one more forty five minutes. The agent, And that i use that term generously, demanded she invest in Yet another ticket for just a later on flight at a expense of an extra $three hundred. Then proceded to tell her the seat might be assigned with the gate. Okay, challenge fixed. You think that! In the event the gate is assigned she goes to receive her seat assigned plus the ‘AGENT’ who would not enable her on the very first flight cancelled her seat on both of those the 1st and next flight following having her funds! So she wasn’t off that initial flight nevertheless, THE AGENT took her off! And now she wasn’t on the next flight for which she compensated added funds. Fortunately we were being in communication and she or he spoke with a supervisor who produced a seat to her. When she asked who had cancelled the her reservation, they stated they didn't know. This all took place in just a three hour period of time. She ultimately boarded 15 minutes in advance of departure, I hope. So my spouse And that i contacted American Airways to confirm if she was capable of get around the airplane and who had cancelled her flight, considering that there was a monetary transaction and no economical transaction occurs with out a record of who established it, 1 would Imagine, for accounting and theft protection needs by yourself. My spouse termed initially and spoke to JAYNE FUENTES, a supervisor who following a lengthy dialogue gave us NO Information. She could not explain to us if my daughter obtained a seat to the flight, acquired to the aircraft, or who bungled the extra order. She genuinely mentioned that ‘They are really open up terminals and they do not sign-up who's scheduling or accepting payment for a seat reservation.’ That is definitely accurate accounting in your case. So my partner thanked her politely for all her help at which level I stated JAYNE FUENTES explained to us almost nothing she was of no help whatsoever. Then I called American Airlines and spoke to another supervisor, JANE GRAY, a one who should not be permitted to answer phones in the jail.
I are already stuck in Charlotte for almost per day now. I am designed to be connecting to New Bern, NC. I won't be traveling American Airways yet again!
I would favor to fly this Monday vs Sat but was instructed I can be charged a fee. That’s outstanding , contemplating I happen to be traveling with American for over six yrs and would under no circumstances consider traveling with any one else ever.