Just producing to let you know inspite of the difficulty in getting to my place on March two, 2016, and also the disappointment I had Using the scheduling from you, I had been more than happy with the employees at Charlotte, North Carolina. Everything I came in connection with ended up most helpful and kind.
I'm a faithful client and In spite of my yrs of loyalty if I used to be five minutes late there can be no lee way for me to board a aircraft.
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Within the returning flight we checked in and the staff members greeted us and appeared quite professional. Of course till we go to the counter. The young guy was extremely inexperienced. The agent close to him spelled out that we set the incorrect ticket on one among our 8 luggage. They two gentlemen couldn't operate it out and fundamentally instructed us almost everything was ok.
Upon arrival in Panama with flight AA959 among the list of 2 luggages, a Roncato luggage, ( photos attached ) benefit €189 arrived broken. I immediately went to the suitable Office environment In the airport, where by the sole comment was that they handed me a « examining Write-up Harm recognize », which I enclose herewith. I used the next day purchasing a different luggage and endeavoring to get in contact together with your places of work by way of the phone quantities indicated around the stated document without having, nonetheless, obtaining any reply – the mobile phone is rarely answered and the line goes blank soon after several minutes of ready, it doesn't matter which variety I dial. I As a result carry on my journey and on my arrival in Miami airport for my return journey (flight AA2198 on March 24) I once more seek to Make contact with your office in the airport, but the only information they may give me was to challenge a grievance through your website, which I'm now doing. Other than the above mentioned, I do have One more – and doubtless more significant – criticism. At the time of my reservation I paid out an additional $88 ($forty four Each individual) for added convenience seats. To my shock, the seats turned out to generally be the traditional – no additional – seats.
So about twelve noon on June 25, 2016, I attempted to check in for flight #3325 with American Airlines Boarding from VA at two:33pm. Once i first approached the counter the Supervisor ( listed on his tag) D. Halem (SP) stated that I would 1st have to examine in on the pc. I defined that I was military services. Then he stated which i must spot my on baggage over the rollers (behind the counter). He continued to check me in, nonetheless, afterwards immediately after issuing me a ticket he mentioned again which i would have to appear powering the counter and place my bags over the roller, simply because his again was terrible.
Had a web-based reservation established to go and when wanting to submit it advised me to begin above – I called a representative immediately and reported they could see the price I had been quoted but when refreshed when up $a hundred and twenty – Tough to feel that they would not stand by what they might see on the web – I ended up needing to shell out the additional $one hundred twenty due to the fact I required Individuals exact flights – again challenging to consider they'd not stand beside the net selling price – extremely high priced
Be sure to note, [American Airlines does reserve the ideal to ask for birth information for travellers under the age of 2 several years].
I are actually looking to get a response from an individual in client service, Marjorie Nir, I had been awarded 2 X $two hundred voucher although the “click here †button only requires me back again into the AA Internet site.
I would like to comment on how terrible your flight and purchaser read what he said service was right now. Flight 4425 was suppose to go away at five pm from DC and obtain to Atlanta. We didn’t get off from DC until eventually six:20 pm. We were instructed it had been destined to be a ten minute delay but we by no means boarded the airplane till way later. Then the pilot mentioned there was no delay Inspite of currently being delayed 45 minutes then experienced us sit around the runway for more than 35 minutes. I realize you have no Manage in excess of the turbulence we experienced but we arrived in ATL and so they didn’t have a terminal for us to unboard.
I have usually been a loyal purchaser to AA and do not consider any of your clients really should be addressed On this method!
immediately after arrival at airport I was knowledgeable which the flights had been overbooked And that i could get to Dallas the following early morning although not to Las Vegas.
went to your Dominican Republic on holiday with my wife and son on july31 til aug 7th 2015 experienced a great time till time for you to go residence, the flight leaving on the aug7th experienced a delay for eight hours for departing to Miami then suppose to attach and head to dulles airport.
I've made three tries to Speak to shopper service by way of e-mail relating to a recent international flight by which I had issues with not merely the popular seats that I didn't obtain, but the horrible client service by which my sister and I received. She was discriminated in opposition to for becoming to major for being served food stuff since the tray couldn’t arrive down And so the flight attendant stated he couldn’t feed her. While there were open up seats, and we might have been improved accommodated, in its place we had been place close to the windows and caught there with babies.